Email Etiquette

By the end of this course, you'll be able to master the do's and don'ts of communicating by email. (1 CPD)

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During this course, you will master the do's and don'ts of communicating by email. The topics include:

  1. Email length
  2. Response time
  3. Subject lines
  4. Formality (“Greetings” fall under this item)
  5. Tone
  6. Acronyms and abbreviations
  7. “I hope all is well.”
  8. Emailing outside of standard business hours
  9. Using “you” instead of “I”
  10. Signing off with your name (in addition to your email signature)
  11. Copying – Reply or Reply All?
  12. Including a new person in an existing chain of emails
  13. Out-of-office messages
  14. Drafting with an empty “To field”
  15. Attachments
  16. High importance / Marking urgent
  17. Remembering to respond to each question
  18. Knowing when to use the telephone or meet face-to-face
  19. 12:00 p.m. vs. 12:00 pm
  20. Oxford commas (a.k.a. serial commas)
  21. One space vs. two spaces after a sentence
  22. Which is proper: email or e-mail?
  23. Misspelling of names --- capital letters, accents, commas, hyphens, etc.
  24. Dale, Leslie, Pat, Sam, Alex, Taylor, Riley
  25. Can you refer to "Stephen" as "Steve"? "Beverly" as "Bev"?
  26. Proofreading
  27. ALL CAPS IS PERCEIVED AS SHOUTING!!!
  28. Following up
  29. Moving from a conversation to a calendar event
  30. Autocomplete


Your Instructor


Ryan Standil
Ryan Standil

Ryan Standil leads seminars about effective written communication. The goal of the seminars is to teach participants how to view their own writing from the perspective of their readers.


Before he became a writing instructor, Ryan worked at a law firm in Toronto. Ryan attended Western University, in London, Ontario, where he graduated from the HBA program at the Ivey Business School and the JD program at the Faculty of Law.


Today, Ryan delivers his seminars at CPA Ontario, the Law Society of Ontario, and individual firms.


Ryan’s teaching is filled with practical examples. Attendees consistently remark that their sessions addressed the precise communication challenges they face every day.


Course Curriculum


  Email Etiquette
Available in days
days after you enroll

Frequently Asked Questions


When does the course start and finish?
The course starts now and never ends! It is a completely self-paced online course - you decide when you start and when you finish.
How long do I have access to the course?
How does lifetime access sound? After enrolling, you have unlimited access to this course for as long as you like - across any and all devices you own.
What if I am unhappy with the course?
We would never want you to be unhappy! If you are unsatisfied with your purchase, contact us in the first 30 days and we will give you a full refund.

Get started now!



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